The experience is suitable to all age groups, however, those under 12 must be accompanied by an adult. Children under 1 year old are free with a paying adult and another child, if there is no other child in the booking then the under 1 would be considered as a child which is the minimum requirement.

To get the most out of your experience and to ensure you don’t miss the start, we ask that you arrive at least 5 minutes before your chosen time slot (please allow for heavy traffic during peak times). The experience will last approximately 30 minutes. There are hot and cold drinks (both soft and alcoholic) and other refreshments available to purchase whilst you savour the atmosphere and relax before your adventure starts.

Yes, all aspects of the event are accessible.

We recommend pre-booking to avoid any disappointment as we anticipate sessions will book up quickly. We do accept cash and card payments on the day, however, this will be subject to availability.

Please check your email junk/spam folder. Don’t worry we can access your booking on the day if you have the booking reference number or the name of the person who made the booking.

You can also log in to your SeeTickets account and resend the tickets to your email using the following link https://magicalwinterland.seetickets.com/customerservice

If you still experience an issue, there is a live chat feature on the SeeTickets website whilst you are logged in and the team will be able to assist you.

There will be an age-appropriate gift for all child tickets. 

We do have an area for prams and pushchairs to be left. Please note, that any items left are at the owner’s risk.

Please bring your confirmation email with the QR code, either on your phone or hard copy if you prefer.

You’ll see Santa as part of a festive group experience, but your one-to-one meeting with him will be a personal and magical moment. Capture the memory with a professional photo, and explore a variety of festive memorabilia available to purchase on the day.

You are permitted to take your own pictures in certain parts of the experience however, no photographic equipment is permitted in the Santa Room.

Yes, subject to availability. Please login to your SeeTickets account HERE to submit your request.

Unfortunately, we cannot refund any unwanted tickets.

Yes, subject to ticket availability. Please login here to submit your request.

The Santa’s Magical Grotto Experience is located within The Magical Winter Land, situated in the Orange Car Park.

There are over 9,000 free parking spaces around Meadowhall Shopping Centre and direct access via rail, road and tram.

Yes, the centre has disabled access and 350 disabled access spaces. There are self-drive scooters and wheelchairs available for your use. These can be pre-booked by calling the Meadowhall Careline on 0333 313 2000 before you arrive.

We are forever striving to become an inclusive company offering rides and experiences to everyone.

Take a look at the Travel South Yorkshire website for times and fares: http://www.travelsouthyorkshire.com/bustramandtrainessentials

(Please be mindful of heavy traffic at peak times).