Winter Fairground & Christmas Village
Entry to the event is free to browse. Individual costs are applicable for the event elements once inside
Ride tokens can be purchased on the day. Offers are only available when tokens are pre-booked online
Yes, the event site is flat and suitable for pushchairs. Step-free access is available for all areas
Under 14s must be accompanied by an adult into the event.
Some rides have age and size restrictions which will be clearly signposted on the actual ride itself.
The Winter Fairground offers something for everyone, young and old alike! With rides for children and family-friendly attractions for all ages, it’s a festive experience for every generation.
Please see the link for the directions to the centre, and follow signs for the Oasis and Orange car park areas. (You can’t miss it!)
Please note there are 9000 car parking spaces available (be mindful of heavy traffic at peak times).
https://www.meadowhall.co.uk/getting-here/directions.
For Parent and Child parking, please note that these are only available for families with Under 5’s and require a permit. You can receive your permit at any of our Customer Service desks.
In the event of extreme weather, particularly high winds, we may need to close certain rides, and this may happen quickly without prior notice.
You can either use your pre-purchased ride tokens on another day or request a refund.
Step-free access is available for all areas of the event. Some rides are subject to their own specific risk assessments so please speak to security, stewards or the operations team members onsite to understand accessibility. Our team are always on-hand to help and we are undertaking internal audits to make sure we are providing the best service to our guests. Please email info@themagicalwinterland.co.uk where we can discuss your requirements further.
Santas Grotto Adventure
Ticket prices depend on date booked and range from £10.95 - £13.95 for children and £5.95 - £6.95 for adults.
(Booking fees apply when booking online. Children under 1 year old are free with a paying adult and another child, if there is no other child in the booking then the under 1 would be considered as a child which is the minimum requirement).
The experience is suitable to all age groups, however, those under 12 must be accompanied by an adult. Children under 1 year old are free with a paying adult and another child, if there is no other child in the booking then the under 1 would be considered as a child which is the minimum requirement).
To get the most out of your experience and to ensure you don’t miss the start, we ask that you arrive at least 5 minutes before your chosen time slot (please allow for heavy traffic during peak times). The experience will last approximately 30-40 minutes. There are hot and cold drinks (both soft and alcoholic) and other refreshments available to purchase whilst you savour the atmosphere and relax before your adventure starts.
Yes, all aspects of the event are accessible.
We recommend pre-booking to avoid any disappointment as we anticipate sessions will book up quickly. We do accept cash and card payments on the day, however, this will be subject to availability.
Please check your email junk/spam folder. Don’t worry we can access your booking on the day if you have the booking reference number or the name of the person who made the booking.
You can also log in to your SeeTickets account and resend the tickets to your email using the following link; https://magicalwinterland.seetickets.com/customerservice
If you still experience an issue, there is a live chat feature on the SeeTickets website whilst you are logged in and the team will be able to assist you.
The experience has both indoor and outdoor elements so we would recommend warm and weather appropriate clothing and footwear.
There will be an age-appropriate gift for all child tickets.
We do have an area for prams and pushchairs to be left. Please note, that any items left are at the owner’s risk.
Please bring your confirmation email with the QR code, either on your phone or hard copy if you prefer.
Your one-to-one meeting with Santa will be a personal one for you and your family/guests. You will get the chance to purchase a professional picture with a variety of memorabilia on the day.
You are permitted to take your own pictures in certain parts of the experience however, no photographic equipment is permitted in the Santa Room.
Yes, subject to availability. Please login to your SeeTickets account HERE to submit your request.
Unfortunately, we cannot refund any unwanted tickets.
Yes, subject to ticket availability. Please login to your https:// magicalwinterland.seetickets.com.com/customerservice to submit your request.
The Santas Grotto Experience is located with The Magical Winter Land which is situated within the Orange car park.
There are over 9,000 free parking spaces and direct access via rail, road and tram.
Yes, the centre has disabled access and 350 disabled access spaces. There are self-drive scooters and wheelchairs available for your use. These can be pre-booked by calling the Meadowhall Careline on 0333 313 2000 before you arrive.
We are forever striving to become an inclusive company offering rides and experiences to everyone.
Take a look at the Travel South Yorkshire website for times and fares: http://www.travelsouthyorkshire.com/bustramandtrainessentials
(Please be mindful of heavy traffic at peak times).
Meadowhall On Ice
Sessions are 45 minutes long and start on the hour. We recommend arriving at least 20 minutes early to ensure you have enough time to prepare. All sessions end at the same time, if you arrive late, you’ll have less time on the ice.
Yes, we provide a number of fibreglass weighted penguins on the ice, available on a first-come, first-served basis. Since these skate aids are limited, we recommend arriving before your session to secure one. Skate aids are for children under 10 and require skaters to be under 110cm to use them.
Skaters are welcome to bring their own skates for no additional cost. Speed skates are not permitted, and organisers reserve the right to refuse use of personal skates if they are deemed unsuitable. We do not sharpen personal skates.
We recommend that all sessions are pre-booked online to avoid disappointment and queues on site during busy periods. Tickets may be booked on the day, subject to availability.
Tickets are non-refundable, so please ensure you choose the correct ticket at the time of booking. Tickets can be gifted to another person, and you may reschedule your booking if requested at least 7 days in advance.
The minimum age for ice skating is 3 years old to ensure the safety and well-being of all participants.
Yes, we offer helmets for rent to all skaters to enhance safety on the ice.
While On Ice prioritise your comfort and safety, please note that ice skating carries an inherent risk of falls. Participation in skating is entirely at your own risk, and we are not liable for any injuries sustained while using the rink. Additionally, there is no insurance coverage for injuries that occur during ice skating.
